Mobile / Live
This policy covers how tmt app collects, stores and uses the information tied to your account — from registration details to transaction records processed through payment rails like Coins. ph, InstaPay and PESONet. Availability of our service depends on local law and is limited to eligible regions.
When you open an account with us, we collect the information you provide during registration — name, contact details, and the credentials you set. As you use the platform, we also collect transactional data: wallet activity tied to Coins. ph top-ups, InstaPay transfers, and PESONet transactions are logged to your account record for your own reference and for dispute resolution purposes. Device and session data — the type of device, browser session tokens, and navigation events — are collected automatically to keep your account working correctly across sessions. We do not sell personal information to third parties. Data shared with payment processors is limited to what those processors require to complete a transaction; we do not share more than necessary. We store account data for as long as your account remains active, and for a period after closure as required under applicable rules in eligible regions. Where local law governs how long we keep records, that law controls. You can review the data held against your account by logging in and visiting your account settings page. For questions on specific data items, reach our support team through the contact path listed in the support section below.
Wallet activity processed through Coins. ph is logged to your account record. Only the information the payment processor needs to complete your transaction is passed to them.
InstaPay transfer records appear in your account history. We retain these entries for reference and to support any transaction questions you raise with our team.
PESONet transaction data is stored in your account wallet log. Retention follows the period required under applicable rules for eligible regions where this service operates.
This policy applies to information collected through the tmt app platform — account registration, wallet transactions, device sessions and support interactions. It does not govern third-party services you access through links on the platform; those services operate under their own terms. Review the four areas below to understand exactly what falls inside and outside this policy's scope.
Login credentials, account settings and session tokens fall fully within this policy. We control how these are stored and who can access them within our systems.
Wallet activity — including Coins. ph, InstaPay and PESONet entries — is within scope. Data shared with payment processors is governed jointly by this policy and the processor's own terms.
Your browsing behaviour on the platform — game sessions opened, categories visited, session duration — is collected within this policy to support account functionality and session continuity.
External sites, payment gateways and services linked from our platform are outside this policy's scope. Check the privacy terms of each third party directly before sharing information with them.
You have practical choices over the data tied to your account. Log in and go to account settings to review the information we hold against your profile — contact details, wallet entries and session preferences are all visible there. If something is incorrect, you can update most fields directly in settings; for items you cannot edit yourself, submit a correction request through our support channel and we will action it. You can ask us what data we hold on you by raising a data enquiry with the support team — use the email address listed in the support section below and include your registered account details so we can locate your records quickly. If you want to close your account and request deletion of personal data, contact support to start that process; note that some records may be retained for the period required by applicable rules in eligible regions. Every request is acknowledged and handled in the order received.
Log in and open account settings to see the data currently held on your profile, including wallet transaction history and contact details.
Edit your contact details directly in account settings. For fields locked to verification, submit a correction request to our support team with your account details.
Send a data enquiry to the support email below. Include your registered account email so we can locate your records and respond accurately to your question.
Contact support to request account closure and personal data deletion. Some records are retained for the period required under applicable rules in eligible regions.
For any question about this policy, a data correction, or a request related to your information, use the contact paths below. When you write in, include your registered account email so our team can pull your records without delay. For urgent account-security concerns, use live chat — it connects you to a real person faster than email.
Send privacy enquiries and data correction requests to our support email. Include your account email and describe the specific record or question so we can respond accurately.
Live chat is available through your account dashboard after login. Use it for account-security concerns or urgent questions about data held on your profile.
Many data corrections can be made directly in account settings without contacting support. Log in and navigate to the settings page to review and update your profile details.
Account security and data handling are built into the platform structure, not added as an afterthought. Sessions are protected with standard encryption in transit; your wallet records — whether from a Coins. ph top-up, an InstaPay transfer or a PESONet entry — are stored in your account log and visible only to you and our support team when you raise a verified request. We apply cookie sessions to keep your login persistent across a single session; you can clear these through your device browser at any time. Data is retained only for as long as your account is active plus the period required by applicable rules in the eligible regions where we operate. Policy changes are published on this page; the current version is always the one shown here.
Data exchanged between your device and our platform — including login credentials and wallet entries — travels over an encrypted connection. Check the padlock in your browser address bar to confirm the secure session.
We use session cookies to keep your account state between pages during a single visit. No persistent tracking cookies are used beyond what your account session requires. Clear them in your browser settings at any time.
Account records are kept while your account is active. After closure, we retain only what applicable rules in eligible regions require. You can ask what is held on you by contacting support with your registered account email.
When this policy changes, the updated version is published on this page with a revised effective date at the top. Continued use of your account after a policy update means you have seen the current version.
These are the questions our members raise most often about how personal data is handled. If your question is not answered here, reach us through the contact paths listed in the support section above.
We collect the details you provide at registration — name, contact information and the credentials you set. Once your account is active, we also log wallet transaction data, device session tokens and in-platform navigation events to keep your account functioning correctly.
Yes. Log in and visit account settings to review your profile data, contact details and wallet history. For a full data summary, send a request to our support email with your registered account email and we will locate your records.
We share data with payment processors — such as those handling Coins. ph, InstaPay and PESONet transactions — only to the extent needed to complete your transaction. We do not sell personal information. Third-party links on the platform are governed by those parties' own terms.
We retain your account records for the period required under applicable rules in the eligible regions where we operate. The exact retention period may vary depending on local law. Contact support to ask what is held on your specific account after closure.
Most contact details can be updated directly in account settings after you log in. For fields that are locked to verification — such as your registered name — submit a correction request through our support channel with your account email and the details to be changed.
When we update this policy, the new version is published on this page with a revised effective date shown at the top. Continuing to use your account after the update date means you have reviewed the current version. Check this page whenever you have a privacy question.